Privacy Policy

Peptide Test Canada ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit peptidetestcanada.ca or use our research peptide testing services. We comply with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Ontario's privacy frameworks.

1. Who We Are

Peptide Test Canada is an independent analytical laboratory based in Mississauga, Ontario, Canada, providing research peptide testing services (purity, identity, mass, contamination, and related analyses) to Canadian customers. For the purposes of this Privacy Policy, we are the organization responsible for your personal information.

2. Personal Information We Collect

We collect personal information that you voluntarily provide to us, as well as information collected automatically when you use our website. This may include:

• Order information: name, billing and shipping address, telephone number, email address, and details of the testing services you purchase.
• Payment information: payment card details and related billing data, processed securely by our third-party payment processor (Stripe). We do not store full payment card numbers on our servers.
• Sample submission information: the type of research peptide submitted, sample identifier, and any notes you provide with your sample.
• Contact information: any information you provide when you contact us via our contact form, by email, or otherwise.
• Technical information: IP address, browser type, device identifiers, operating system, referring pages, and pages viewed on our website, collected through cookies, analytics tools, and server logs.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To process orders, accept and analyze samples, and deliver Certificates of Analysis (COAs);
• To communicate with you about your order, sample status, results, and customer service inquiries;
• To process payments and prevent fraud;
• To operate, maintain, and improve our website and services;
• To comply with legal obligations, respond to lawful requests, and enforce our Terms of Service; and
• For internal record-keeping, accounting, and tax purposes as required by Canadian law.

4. Legal Basis & Consent

Under PIPEDA, we collect, use, and disclose your personal information based on your consent, which may be express or implied depending on the sensitivity of the information and the circumstances. By submitting an order, contacting us through our website, or otherwise providing your personal information, you consent to the practices described in this Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us at the address below. Withdrawing consent may affect our ability to provide certain services to you.

5. Cookies, Analytics, and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, remember your preferences, measure performance, and improve your experience. We use the following third-party services:

• Google Analytics — to understand how visitors use our site (aggregated, anonymized statistics);
• Microsoft Clarity — to record anonymized session data, click maps, and scroll behaviour to improve usability;
• Google reCAPTCHA — to protect our forms from automated abuse, subject to Google's Privacy Policy and Terms of Service.

You may disable cookies in your browser settings. Doing so may affect site functionality.

6. Disclosure to Third-Party Service Providers

We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who assist us in operating our business, under contracts that require them to safeguard your information and use it only for the purposes for which it was disclosed. These include:

• Stripe — payment processing;
• Resend — transactional and contact email delivery;
• Hosting and infrastructure providers — to operate our website and store data;
• Couriers and shipping carriers — to receive your physical samples and (where applicable) return materials.

We may also disclose personal information without your consent where permitted or required by law, including in response to court orders, subpoenas, regulatory requests, or to protect our legal rights.

7. Cross-Border Transfer of Information

Some of our service providers (including Stripe, Resend, Google, and Microsoft) may store or process personal information outside of Canada, including in the United States and other jurisdictions. While in another jurisdiction, your personal information may be subject to that jurisdiction's laws and may be accessible to its courts, law enforcement, and national security authorities. We take reasonable contractual and technical measures to ensure your information is protected to a comparable standard.

8. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements under Canadian law. Order records and Certificates of Analysis are retained for a minimum of seven (7) years to comply with tax, audit, and traceability obligations. When personal information is no longer required, we will securely destroy, erase, or de-identify it.

9. Security Safeguards

We protect your personal information using physical, organizational, and technological safeguards appropriate to the sensitivity of the information. These include encrypted connections (TLS/SSL), restricted access on a need-to-know basis, secure payment processing through PCI-DSS compliant providers, and ongoing review of our security practices. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to certain exceptions under Canadian privacy law, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of any inaccurate or incomplete information;
• Withdraw your consent to our continued collection, use, or disclosure of your personal information; and
• File a complaint with our Privacy Officer or with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

To exercise these rights, contact our Privacy Officer at the email below. We will respond within 30 days as required by PIPEDA.

11. Children

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.

12. Anti-Spam (CASL)

We comply with Canada's Anti-Spam Legislation (CASL). Where we send commercial electronic messages, we do so only with your express or implied consent and provide a clear unsubscribe mechanism in every message.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically. Material changes will be posted prominently on our website.

14. Contact Us — Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer: